All refund requests are subject to administrative approval. Allow four to six weeks for refunds to be processed.
Recreation Programs or Activities Refunds
Requests for refunds must be received in writing 10 business days before the start of the program. A $10 processing fee will be charged, or you can receive a 100% credit toward another program. No refunds will be issued after the program begins, except for documented medical reasons.
Recreation cards will not be refunded after 10 business days from the date of issue. Requests for refunds must be submitted in writing with the card attached. A $10 processing fee will be deducted from all refunds.
Open Swim Refunds
If the city must close a pool unexpectedly, participants who have been at the facility for less than an hour may be given a rain check for another visit.